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How to Always Find The Right Person of Contact (POC) When Sending Emails

Performing email outreach is hard work. Getting people to reply to your emails is even harder… Thirty-eight percent of salespeople say that getting a response from prospects is becoming increasingly difficult. This is problematic as experts believe a response rate lower than 30% for cold emails is bad news. But, what’s causing your difficulties? Well, customer service or “info@” email…

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In 2019, Gear Your Content Marketing For Customer Success, Not Customer Satisfaction

Does your content light the way, or put out fires? That’s the difference between customer success and customer satisfaction. A number of businesses focus on strengthening their customer service. Not enough exercise the same focus on customer success. Yes, there is a difference. Customer service is a reactive approach in which you wait until a customer…

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